Constructing
SVC.09ServicesSupport & maintenance
Software left alone gets worse: dependencies age, threats evolve, content drifts, and the backlog of small improvements quietly becomes a rebuild. Our retainers keep your systems live, secure, fast and moving forward — with a named team that already knows your stack.
Systems monitored, patched and backed up without you thinking about them
A standing lane for improvements, so small fixes ship in days, not quarters
One number to call for anything digital — and a team that already has context
What we deliver
Availability, performance and error monitoring with alerting — we usually know before you do.
Dependency updates, vulnerability response and access reviews on a schedule, with change logs you can show anyone who asks.
Automated backups with tested restores. A backup you've never restored is a hope, not a plan.
Reserved monthly capacity for improvements, features and fixes — prioritised with you, reported plainly.
Page updates, new landing pages, email sends and seasonal changes handled inside the retainer, at retainer speed.
Quarterly reviews of performance, conversion and costs, feeding a roadmap that keeps compounding value.
Straight answers
Usually. We audit first, tell you what shape it's in, and either adopt it or give you an honest case for change.
They scale with scope — from light-touch maintenance to an effectively outsourced digital department. The figure is fixed in writing after a scoping conversation; the pricing page explains what a retainer buys.
Retainers carry defined response targets by severity, agreed in the service agreement — not marketing-page promises we quietly walk back.