Constructing
SVC.10ServicesSupport & maintenance
Software left alone gets worse: dependencies age, threats evolve, content drifts, and the backlog of small improvements quietly becomes a rebuild. Meanwhile the business moves on and the system doesn't. Our retainers keep your systems live, secure and fast — and keep improving them against the numbers that matter, with a named team that already knows your stack and your goals.
Systems monitored, patched and backed up without you thinking about them — downtime and breaches are somebody else's job to prevent
A standing lane for improvements, so the idea that would win more work ships in days, not quarters
A quarterly view of performance, conversion and cost, and a roadmap that keeps the system compounding rather than decaying
What we deliver
Availability, performance and error monitoring with alerting — we usually know before you do, and long before a customer does.
Dependency updates, vulnerability response and access reviews on a schedule, with change logs you can show anyone who asks — clients, insurers, auditors.
Automated backups with tested restores. A backup you've never restored is a hope, not a plan.
Reserved monthly capacity for improvements, features and fixes — prioritised with you by business impact, reported plainly.
Page updates, new landing pages, email sends and seasonal offers handled inside the retainer, at retainer speed — so marketing never waits on development.
Quarterly reviews of performance, conversion and running costs, feeding a roadmap of the next most valuable change. The system gets better because someone is paid to make it.
Straight answers
Usually. We audit first, tell you what shape it's in, and either adopt it or give you an honest case for change.
They scale with scope — from light-touch maintenance to an effectively outsourced digital department. The figure is fixed in writing after a scoping conversation; the pricing page explains what a retainer buys.
Retainers carry defined response targets by severity, agreed in the service agreement — not marketing-page promises we quietly walk back.