Constructing
SVC.01ServicesGrowth & operations review
Most businesses know something is holding them back and can't say precisely what: enquiries that go quiet, admin that eats the week, a website nobody trusts to convert, three systems that disagree. The review is a short, fixed-scope engagement that walks the whole operation — how work comes in, how it gets done, how it gets paid for — and hands you a ranked plan of what to change, what it would return, and what to leave alone. Whether you build it with us or with someone else.
A plain-language map of where enquiries, hours and margin are being lost today — with the cost of each leak stated
A ranked plan: the changes worth making, in payback order, with what each returns and what it takes to build
A decision you can make on numbers, not instinct — and a plan any competent supplier could deliver, not just us
What we deliver
How work finds you and what happens next: search, site, enquiry, follow-up, quote, close. We trace real enquiries through it and find where they fall out.
Where the team's week actually goes. Every repeated task costed by frequency, time and error rate, from first contact to final invoice.
Every tool, account, domain and spreadsheet the business runs on, who owns it, what it costs, and where the same fact is held in three places.
The specific jobs a system or a model could take off people — with the return estimated from your own volumes, and an honest note on which ones aren't worth it.
The changes ordered by payback: what to fix first, what each returns, what it costs to build, and what to deliberately leave alone. Quick wins separated from projects.
If you want us to build it, the first phase arrives scoped, priced and fixed in writing. If you don't, the plan is yours to take anywhere.
Straight answers
Owner-led businesses that are busy but not growing the way the effort suggests they should be — usually somewhere between the first hires and the point where the admin needs its own department.
Typically two to three weeks, most of it us working and a few hours of your team's time in conversation. It's a fixed fee, stated before we start, and the pricing page explains what a scoping conversation leads to.
We'll recommend what the numbers support, which sometimes is a project with us, sometimes a change of habit that costs nothing, and sometimes doing nothing. The plan is written so that another supplier could deliver it — that's the test of whether it's honest.
Then skip it and go straight to a scoping conversation. The review is for when the goal is clear and the route isn't.